Helpdesk
This module provides functionality to register complaints and track status. This module has feature to
- Register complaints, job requests.
- Manage complaints for multiple contracts and sites.
- Prioritize the complaints.
- Trigger emails and SMS upon registering a complaint.
- Update & Track status throughout the life cycle of the call .
- Exchange information.
- Central (or) Self Service call registering.
- Allocation to contractors, internal resources.
- Advanced search options.